How do I place an order with SeriousHairGame.com?
Select the type of item you want from the home page. Once on the product page, select from the options, then add to cart. You can either continue shopping or proceed to check out to complete your order. Your items will held in the cart until you check out. At check out, your taxes and shipping fees will be applied.
Payment & Shipping
Make payment via Paypal or Credit card at check out. Select your shipping and your order will be sent out according to your selection.
We are not responsible for delayed orders due to Postal Companies. We will however, follow up on your order to confirm the delivery is be processed and shipped from Serious Hair Salon.
You can pay with Visa, Master Card, American Express via Pay Pal.
In-stock orders will take 7-10 business days to process. You will receive a tracking number once your order has been processed. All CUSTOM color orders will process in 5 business days, plus shipping time. Shipping is free on all custom orders. Shipping is also free for all Bundle Deals in stock and will process once payment has been confirm. All Custom Bundle Deals in stock will be processed in 15 business days and shipping is also free. You will receive a confirmation of payment and a tracking number for all ordered items once each order has been processed and shipped.
How many bundles do I get for the price on the site?
You can order one bundle or more.
Usually 14-16 lengths require 3 bundles for a full sew-in and 18-30 inches require at least 4 and sometimes 5.
The prices on the site are per bundle. Choose your length, find your price, and let us know how many bundles of each length you would like. We will reply with an invoice and your purchase will be processed during the next business day.
Do you offer discounts on bundle deals?
Yes, you can save significantly on bundle deals along with free shipping.
Bundle Deals are already discounted and no additional discounts will be added to Bundle Deal items unless there is a mega sale. However, we have sales often on our single bundles and discounts can be found there.
How many bundles do I need?
When installing the hair using the sew-in method, we suggest using about 3-4 bundles. When wearing hair longer than 20 inches, we recommend 4 bundles. For clip ins, we suggests 2-3 bundles.
What color is the hair?
We have ten feature products. You can also select additional color from the color ring.
There are a variety of colors available. We have a broad range of Flavors available. Choose from our Winter Series palette or you can select from our Additional Colors palette to customize your perfect color.
Returns and Refunds
Due to Health reasons we are not allowed by state law to accept open, wore, unpackaged items. If you experience a problem with color, texture, length, you may exchange the items. However, there will be a restocking fee of $50 per order.
For Board of Health reasons we CANNOT accept returns or exchanges of any kind on hair products. This is due to hygiene & sanitary reasons. No changes will be made to an order once it is shipped. Because our specialty is color wefts, please refer to the color ring to confirm your color choice. Computer monitor resolutions vary and, may destort the perception of a color. Please refer to the universal color ring to confirm your choices. Please make sure you order correctly. Provide your exact name and correct address. Read all information provided on our site, and make a knowledgeable decision when ordering.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. All sales are final. Thank you for shopping with us. We strive to make your shopping experience with us enjoyable and pleasurable.
Apparel Item Return
If for any reason your item arrives and is not correct other than what you order you may exchange the items. For example, in correct size or in correct color, you may exchange for that item if it is in stock. If the items is no longer in stock you may exchange for another item equal to the items price. If there is no item available then you may have a stock credit towards future orders.
Custom Colors require 48 hour completion.
Custom color bundles and lace and silk closures are available. The turn around time is usually 15 days plus the shipping duration. The color of the hair is your choice. Make your style and color selection from the drop down menus.
If for any reason you need to cancel an order, you will be charged a 25% restocking fee once payment has cleared. Any order that has already been shipped cannot be cancelled.
Serious Hair Salon
1461B Story Avenue
Bronx, New York, 10473
Monday - CLOSED
Tuesday - 12pm - 6pm
Wednesday - Thursday 11am - 6pm
Friday - Saturday 11am - 8pm
Sunday - 12pm - 5pm
Site Designed by Graphical Solutions, LLC
© Copyright 2015 Serious Hair Game